At Heets Ajman, we work hard to ensure your orders are delivered quickly, safely, and efficiently across Ajman, Sharjah, Dubai, and the UAE. Please review our shipping and delivery terms before completing your purchase.
We offer fast and reliable delivery throughout the UAE.
Orders placed before 11 PM qualify for same-day delivery within Ajman; orders placed after this time will be delivered the next day.
Our delivery team operates seven days a week, excluding public holidays.
In most cases, orders are dispatched by noon on the following business day. However, unexpected situations such as weather conditions, traffic issues, or emergencies may cause slight delays.
Customers can choose between Standard Delivery and Express Delivery at checkout.
Any applicable fees will be clearly visible before you confirm your order.
Pre-order items may have different delivery schedules. For exact timelines, please contact our customer support team.
A signature is not required upon delivery, but ensure that someone is available to accept the package at the address provided.
Customers must show a valid Emirates ID or Passport and complete full payment to the courier at the time of delivery.
Shipping addresses cannot be changed once an order has been submitted, so please verify all details before checkout.
Shipping charges are non-refundable. In case of a refund request, the original delivery fee will be deducted.
We take careful measures to pack and protect your items; however, Heets Ajman is not responsible for any products lost or damaged during transit.
Only individuals 18 years and older may place orders on our website. Any order placed by or on behalf of a minor will be canceled and refunded.
A standard delivery fee of AED 30 applies to all orders below AED 201.
Orders valued at AED 201 or above qualify for free delivery.
Discounts or shipping promotions apply only to Standard Delivery unless otherwise stated.
At Heets Ajman, our goal is to deliver your products on time and in perfect condition, ensuring you always have access to your favorite IQOS, Heets, and Terea products without hassle.
